Training & Consultancy
Benefits of Training
Training offers benefit to both the employee and the employer. At Northern Business Academy we are committed to ensuring that both delegates and organisations benefit from the training we offer. To follow are some of the key benefits of training – for both delegates and the company.
Training is an investment
Regular training is an investment that helps employees to prosper and develop their careers while giving the business a highly skilled workforce and a competitive advantage in the market. Employee’s understanding of the subjects in which they are trained is crucial to success in their day to-day activities.
Improved Attitude and Morale
People enjoy learning and when the subject is relevant to their work and/or interests they are willing to apply their new skills and knowledge in practical situations Those employees who possess a wide range of skills are more likely to be positive and satisfied in their employment which reduces the occurrence of work-related stress and improves the work environment.
When companies invest in staff training, the staff feel:
- The employer has confidence in them to do the job.
- The business sees them as a viable investment – by offering something of true value in addition to wages.
As a result, employees are more likely to develop additional competencies such as leadership and be more willing to undertake further training. Training is also a perfect chance for employers to develop stronger working relationships with their staff.
Regular Training
Keeping staff regularly trained, motivated and up-to-date with new practices and industry developments is essential. Learning new skills and becoming a valued asset to
the company bring direct benefits to both delegates and the company which in turn leads to a strong return on investment.
Company Benefits
Whatever the size of company and whatever industry the business operates in, training can have a measurable impact on performance. Research shows that productivity increases while training takes place and staff who receive formal training can be considerably more productive than untrained colleagues who work in the same role. Higher productivity will increase output and can open a greater share of the market or expand it by improving products, services and reputations.
Training Courses
Communication & Interpersonal
- Developing Workplace Interaction & Interpersonal Skills
- Enhance Your Communication Skills From Conflict to Collaboration
- Influential Communication at Work
- The Power of Effective Communication & Interpersonal Skills for Professional
- Towards 5-Star Communication Skills in Providing Excellent Service
Leadership & Supervision
- Essential Leadership Skills For Supervisors and Managers
- Executive Development Program
- Lead to Win – Transformational Leadership
- Leadership Coaching & Mentoring
- Leading In Crisis – Taking Command & Control of Crisis Situation & Communication
- Management Development Program
- The Right Leadership Style for the Leaders of 21st Century
Call Centre Essentials
- Handling Difficult and Demanding Customers
- Power Phone
- Image at Front Desk
- Servicing at Call Centers
- Telephone Techniques that Win Customers
Business Etiquette
- Grooming Etiquette – Be Remarkable, Be Distinct
- Grooming Etiquette and Understanding Personality Workshop
- Power Phone Image at Front Desk
- Professional Image & Etiquette
- Telephone Techniques that Win Customers
Sales & Marketing
- Power Pack Sales Workshop
- Relationship Selling
- Social Media Marketing
- Successful Selling Skills
Presentation & Public Speaking Skills
- Inspiring Public Speaking & Presentation Skills
- Power Business Presentation
Personal Branding & Image Powerful Presentation Skills
- Presentation Skills – Speak it Right!
- Successful Presentation Skills
Writing Skills
- Audit Report Writing Workshop for Internal Auditors
- Effective & Constructive E-Mail Writing
- Email Etiquette & Business Writing
- English for Email
- Enhancing Professional Writing Skills
- Report and Proposal Writing Skills
- Technical Report Writing
Clerical & Administrative Skills
- Administrative Enhancement Skills
- Be a Star Secretary
- Clerical Development Program
- Effective Secretarial and Office Management
- Evolution of the Office Administration
- How to Manage and Organise Office
- Records and Files Efficiently
- Office Administrative Skills
Team-Building
- Indoor Team-building: Building a Dynamic Team
- Lead To Win – High Impact Team Synergy
- Team Dynamics – Realign Team Towards Excellent Performance
- Team-building – Awesome Team
- Team-building- Bond to Win
- Team-building – The Avengers Initiative
- Team-building – T.O.P Team
- Team-building: T.E.A.M Towards Excellence
Creative Thinking, Problem Solving & Decision Making
- Analytical & Critical Thinking Skills
- Creative Thinking and Problem Solving Workshop
- Critical Thinking & Decision Making
- Innovation and Creativity for Better Performance
- Mind Mapping Techniques – Enhance Your Thinking Skills
- Thinking Outside the Box & Problem Solving
Personal Development & Motivation
- 10 Key Tools For Work Success
- Developing & Maintaining Positive Attitude at Workplace
- Dimensions of A Top Achiever
- Fear the Clock Ignore the Compass
- Relishing Self-Improvement
- Positive Work Attitude – The Key to Higher Productivity
Linguistic Skills
- Basic Business English Communication
- Best Business Grammar & Proofreading Skills Training
- English Communication Essentials for Business
- English Communication Skills at Workplace
- English for Email
- Grammar is a Tool
Negotiation Skills
- Effective Negotiation Skills
- Negotiation Power
- Negotiation Skills -Pitch it Right!
- Negotiation Techniques That Bring Results
- Strategic Sales Negotiation for Profit
Supply Chain Management
- Supply Chain Strategy
- Supply Chain Management
- Strategic Planning of Supply Chain Facilities
- Demand Driven Supply Chain Strategy
- Aligning Supply Chain with Corporate Strategy
- Supply Chain for the Triple Bottom Line
Risk Management
- Enterprise Risk Management
- Integrated Governance, Risk Management and Compliance
- Implementing a Risk Management System
- Business Continuity
- Failure Mode and Effects Analysis
Managing Risk
- Risk Management for Medical device
- Risk Management in Banking
Customer Service
- Achieving Customer Service Excellence with Effective Communication Skills
- Complaints Management: Customer Feedback & Complaint Handling
- Creating Lasting Impressions Even in the Most Challenged Situation
- Customer Centric Service – The Business Success Factor
- Customer Relationship
- Management Art of Customer Retention
- Excellence Customer Service for Branch Staff
- Handling Difficult and Demanding Customers
- Impressing Customers at First Sight
- Managing Difficult Customers